Support

In the app, tap "Invite your partner". Cokoon shows a six-letter code you can send them any way you like. Your partner opens Cokoon on their own phone, taps "I have a partner code", enters it and confirms. Codes work for 72 hours; you can make a new one at any time.

Check the letters, and make sure the code is less than 72 hours old and hasn't been cancelled. If it has expired, ask your partner to send a new one. If you're already paired with someone else, you'll need to disconnect first.

Unfortunately not. Cokoon has no sign-up: your home is opened by a private key kept on your phone, and it isn't copied to iCloud or to other phones. We can't move or restore it for you.

The good news: your partner keeps the shared home and everything in it. To share a home again, your partner can disconnect (Us → Privacy → Disconnect partner) and send a new code to your new phone. The old home stays as a read-only archive.

Either partner can disconnect at any time. The home you shared becomes a read-only archive you can both still look at, and each of you starts a fresh home. If one of you subscribed to Plus, that person keeps it.

No. Cokoon Plus is one subscription per couple: when one of you subscribes ($5.99 a month or $39.99 a year, in US dollars), both of you get Plus. Everything else in Cokoon is free.

Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions, choose Cokoon and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. Plus stays on until the end of the period you've paid for. Only the partner who subscribed can cancel. Deleting the app doesn't cancel a subscription.

Because purchases go through the App Store, Apple handles refunds. Request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves.

Open Us → Cokoon Plus and tap Restore purchases while signed in to the same Apple ID you bought it with. If it still doesn't show, write to us.

In the app you can remove items from Memories, delete original photos or drawings you added, and disconnect from your partner. To delete your whole account, email support@cokoon.app with the subject "Delete my Cokoon account". Deleting your account doesn't cancel an App Store subscription. Details are in the Privacy Policy.

Only your partner. Drafts stay private until you send them, and answers are revealed only after you've both replied. Notifications say things like "A note is waiting" rather than showing your words, unless you turn on private text in previews.